Talking isn't the same as communicating. And hearing isn't the same as listening. Think about it.
BANTER BITE BACKSTORY: Being an effective communicator, whether in our personal lives or at work, is a critical skill but one-size-doesn't-fit-all as we each use very different methods and styles … ranging from lots of words and talking stuffed animals (Red) to bullet points and racing flags (Black).
When Red learned that June was Effective Communications Month, she had to laugh, as the first thought that popped into her head was,
Oh, Black will have a field day with this given my tendency to blah-blah-blah. Plus, I don't know how many times she's told me that whatever point I'm trying to make often gets lost in my "sea of words". Of course, when she's told me this in person, I get the added emphasis of seeing her roll her eyes. At least, it's not what I call "The Look", which is a step beyond the rolling of her eyes when you can only imagine what she's thinking, but you know it's not good. But, I digress, which, I guess, is part of my communication "challenge".
The fact Red's warm and fuzzy, and likes to couch her words (whether spoken or written) so as not to hurt anyone's feelings, and to provide full explanations to avoid misunderstanding, is a good thing but is still only half the equation. Communication requires both the sending – and the receiving – of a message. But if the other party isn't listening, it falls on … well, deaf ears. Which often means you repeat yourself (oh, and we all know how our tone of voice changes when we're saying something for the millionth time), and although it may initially have been said with good intentions, ends up being seen as nagging.
Black, on the other hand, has never been accused of being quiet or shy, and given her extremely pragmatic business-like personality, has a much more direct communication style. Some of which Red recognizes can be useful,
I've often said that you write, talk, and probably even dream in bullet points. And while I might think of them as "abrupt" at times, there's no question that they provide a very clear and succinct way of communicating. Which is why I preface some of my longer emails that cover lots of topics and explanations, with, "I'm borrowing some of Black's beloved bullet points …"
So, what's the most effective method? Well, you can spend hours on the internet reading countless articles about the benefits of effective communications, the various types of communications (not everything is verbal and written – think about things like body language and facial expressions), and ways to improve communication skills, but Black tends to look at things slightly backward …
The reality is that we each have our own style of communicating, but we need to remember that communication is a two-way street, and the objective is connecting with other people, and sharing thoughts and ideas. Sometimes the best way to get our point across is to work backward and think how the other person will receive what we want to express. And then listening, truly listening, to their feedback.
When the news is challenging or life’s stressful, there’s something comforting about Girl Scout cookies. Always has been, which is why we’re rerunning this post from several years ago.
Girl Scouts, though, are about so much more than cookies, as year-round girls learn important life skills, gain confidence, and discover leadership skills. But buying cookies is such a sweet way (sorry, we couldn’t resist) to support the organization. Red’s favorite is the classic shortbread (now known as Trefoils), and Black buys a large assortment and gives them all away.
But hurry! Cookie season ends on March 23.
P.S. - If S’mores and Toast-Yay! are your favorites … make sure you stock up as this is the last year they’ll be available.
Let's play word association. If we say, "Girl Scouts," what's the first word that comes to mind? Ok, what's the second word?
BANTER BITE BACKSTORY: When Juliette "Daisy" Gordon Low organized the first Girl Scout meeting – hoping to create an organization that redefined what was possible for girls everywhere – there was no way for her to know the difference it would make in the lives of millions of girls and their communities.
Many people's first (and sometimes only) image of Girl Scouts is as cookie salespeople – either selling door-to-door or at a make-shift table at a grocery or other store (or having their parents hand you an order form). But if you've been a Girl Scout (both of us have) or know someone who has, you know that Girl Scouts are about so much more.
So, as we celebrate the Girls Scouts being around for over 100 years, we should celebrate the years of fun and friendships, and for helping girls learn important qualities such as responsibility, courage, strength, and independence. Qualities that are as important in 2021 as they were in 1912.
And what better way to celebrate than to buy some Girl Scout cookies? Guilt-free as you're helping a good cause.
Today’s turbulent times for Jews may overshadow the celebration of the Jewish New Year, one of the holiest of the Jewish holidays. Yet, ironically, we feel it should strengthen its significance, as the holiday is a time for reflection on the past and hope for the future.
If you think today’s politics are ugly … let’s talk about a man who named himself “dictator for life” of the Roman empire, and is then assassinated by a group of senators, including his best friend. (However, there’s a “pretty” part – Cleopatra was his mistress.) Food trivia and leadership lessons aside, the fact July is named after him is the perfect excuse to rerun one of Red’s favorite Banter Bites …
Quick! If someone says "Julius Caesar," what comes to mind?
BANTER BITE BACKSTORY: Almost everyone has heard of Julius Caesar, but how many of us really know much about him, or at least that's what Red starts to wonder when she receives the usual flippant, but still accurate, reply from her sister, after feeling very proud that she knew that July was named after the famous Roman.
Which is what got Red to realize, much to her surprise (shock, if truth be told), that even as a straight-A student with a love of history, that when it came to Julius Caesar, a famous historical figure and possibly one of the greatest generals and statesmen of all time, she couldn't tell you dates or battles or anything "historical" associated with him.
Even as a theater major in college, she never read Shakespeare's "Julius Caesar," although she knew just enough about the play to know that it was where the fortune teller warned Caesar to "Beware the Ides of March." Instead, her knowledge of Caesar came from her love of movies.
My first, and probably my most enduring, memory is of a brilliant general who not only commanded armies as he conquered lands far from home but was a great statesman who was also involved with one of the world's most beautiful women. And while he was Julius Caesar and the woman was Cleopatra, to me, they'll always be Rex Harrison and Elizabeth Taylor in Cleopatra, a movie almost as controversial as the general himself.
And Black? Besides knowing that Caesar Salad was invented by a different Caesar, she appreciates Julius Caesar's leadership skills and way with words,
There is much we can learn about leadership from Julius Caesar, whether on the battlefield, in politics, or in business (start small, take risks, communicate well), including what ultimately led to his death (always consider worst-case scenarios, never get complacent or arrogant). Many of his quotes speak (pun intended) to his powerful way with words, and the ability to not only deliver a message but to inspire (and story tell), with my favorite being, "I came, I saw, I conquered."