Words & Banter

Calling Everyone ... Young & Old

Photo by Spauln on iStock

Initially, I just chalked this up to being "old" and accepting the fact I remember telephones before they were "smart" (and will admit they can make me feel "less-than-smart"). I am old enough to remember rotary dial phones (see the image above) where you had to place a finger in the hole associated with the number, then rotate the dial round to the end-stop and let the dial return under its own power. I will not go into the science behind it, but it was extremely reliable – although very hard on your manicure.

But, this is not about the history of telephones or the associated technology that has improved to the point computers that once required a large, air-conditioned room can now fit in your back pocket or handbag. This is not about us all (regardless of age) needing to be digitally literate. It is not about the fact the older we are, the larger the screen size we prefer, although we might claim it is a function of what we are used to versus admitting to declining vision as we age.

Rather, this is about a recent experience that first made me feel old. Then roll my eyes. And then open my eyes to an opportunity.


I was on the phone (a cordless landline – not a rotary dial or even a phone tethered by wires) with a customer service representative from a high-end designer company. We were discussing an order, and he said they would keep me updated. However, they could not do it via email (my preferred method of communication) but would text me using the phone number associated with my order and that he saw on Caller ID. I said that the number would not accept text messages as it was a landline, but they could leave a voice message.

Apparently, that totally confused the rep, as he repeatedly said he did not understand why they could not text me. And, I kept repeating, almost like it was a mantra, "because it is a landline." Finally, he admitted that he had no idea what a "landline" was … and I started to suggest he find someone "older" to explain it. But, then realized this was my opportunity to explain it to him.

I explained the difference between mobile phones and landlines, but also suggested he discuss the situation with his supervisor as the company sold very expensive consumer goods, and I would think many customers were older and might be using landlines. Surprisingly, he was interested in my perspective and admitted to never having thought about it. And then, he thanked me for taking the time to explain it versus just complaining. (As a customer service rep, I would guess almost all his conversations were complaints – not actual conversations).

There is so much for us to learn and share when it comes to technology and how we communicate. Some people prefer emails while others can only be reached by text; some want phone calls while others can only be reached with a "chat" feature. Regardless, our ways of communicating can be used to divide us – or unite us.

I will admit that I can be confused when confronted with new technology if you will admit that you can be confused when confronted with old technology.
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We’ve heard it all before — that cancer can impact any of us, that screenings matter, and that some serious cancers are impacting young people more than ever before. But those words can feel theoretical until something happens to grab our attention.

Last week, we got that stark reminder when James Van Der Beek, beloved by many from “Dawson’s Creek,” lost his battle with colorectal cancer at just 48 years old.

Which is why we’re rerunning this post … we know firsthand that early detection and screenings aren’t suggestions — they’re necessities.



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I know that cancer isn’t the “death sentence” it used to be when we were growing up, but it’s still a very scary word. Especially if it’s heard “close to home”.


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When we were young, the word was rarely said. And if it was, it was whispered or referred to as the “c-word.”


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Kind of like when I had my two miscarriages. No one wanted even to acknowledge, let alone talk about, them. Which made it all the more difficult to get through it, although intellectually, I knew it was not uncommon.


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Unfortunately, neither is cancer. It is the second-leading cause of death in the world, surpassed only by heart disease. But, at least, it is no longer a taboo subject.


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Please don’t make this about numbers. It’s about people. Which you should know. I’m sure you remember when Daddy was diagnosed with parotid gland cancer, which luckily was treatable. And I’ve had skin cancer, although I was very fortunate, it was caught early and easily treated.
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Before you answer the question, we should warn you that it might be a trick question …


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I know you don’t celebrate holidays, so I’m not going to ask you if you have any plans for Valentine’s Day, but you do know that February’s American Heart Month, right?


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Of course. Which means the American Heart Association’s “Go Red” campaign is in full force. And, they are not talking about you. It is because heart disease is the leading cause of death – for both men and women.


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Don’t you find it ironic that Valentine’s Day – a “fun” holiday about letting people you love and care about know that you’re thinking of them … a holiday filled with Hallmark cards, squishy teddy bears, chocolate hearts – falls in the middle of such a “serious” month-long awareness campaign?
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When we first ran the post below, Red had never heard of “Dry January” (or “Damp January"), so Black wasn't surprised that she hadn't heard of a new phenomenon (especially with younger people) called "Dry Dating" (aka "Sober Dating"). The idea is to go on dates and see if there's chemistry when both people are fully themselves — no “liquid courage” allowed. And January’s the perfect month to test-drive it ...



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I keep getting emails about where to go for mocktails. I know alcohol-free cocktails, like Virgin Margaritas, have been around for a while, but I’d never heard that term before. Do you think it has to do with New Year’s resolutions?


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It can if any of your resolutions are to loseweight, save money, sleep better. Or, drink less. Psychologically, January is the month when we “reset”, so a UK-based organization, Alcohol Change UK, started DryJanuary, where you abstain from drinking alcohol.


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Perfect timing since many people shop, eat, and drink more than usual over the holidays.


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I know you used to drink a glass of ColdDuck on New Year’s Eve, a tradition going back to our childhood, but that hardly counts as drinking. But, I have always wondered why you rarely drink, but never asked.
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