Initially, I just chalked this up to being "old" and accepting the fact I remember telephones before they were "smart" (and will admit they can make me feel "less-than-smart"). I am old enough to remember rotary dial phones (see the image above) where you had to place a finger in the hole associated with the number, then rotate the dial round to the end-stop and let the dial return under its own power. I will not go into the science behind it, but it was extremely reliable – although very hard on your manicure.
But, this is not about the history of telephones or the associated technology that has improved to the point computers that once required a large, air-conditioned room can now fit in your back pocket or handbag. This is not about us all (regardless of age) needing to be digitally literate. It is not about the fact the older we are, the larger the screen size we prefer, although we might claim it is a function of what we are used to versus admitting to declining vision as we age.
Rather, this is about a recent experience that first made me feel old. Then roll my eyes. And then open my eyes to an opportunity.
I was on the phone (a cordless landline – not a rotary dial or even a phone tethered by wires) with a customer service representative from a high-end designer company. We were discussing an order, and he said they would keep me updated. However, they could not do it via email (my preferred method of communication) but would text me using the phone number associated with my order and that he saw on Caller ID. I said that the number would not accept text messages as it was a landline, but they could leave a voice message.
Apparently, that totally confused the rep, as he repeatedly said he did not understand why they could not text me. And, I kept repeating, almost like it was a mantra, "because it is a landline." Finally, he admitted that he had no idea what a "landline" was … and I started to suggest he find someone "older" to explain it. But, then realized this was my opportunity to explain it to him.
I explained the difference between mobile phones and landlines, but also suggested he discuss the situation with his supervisor as the company sold very expensive consumer goods, and I would think many customers were older and might be using landlines. Surprisingly, he was interested in my perspective and admitted to never having thought about it. And then, he thanked me for taking the time to explain it versus just complaining. (As a customer service rep, I would guess almost all his conversations were complaints – not actual conversations).
There is so much for us to learn and share when it comes to technology and how we communicate. Some people prefer emails while others can only be reached by text; some want phone calls while others can only be reached with a "chat" feature. Regardless, our ways of communicating can be used to divide us – or unite us.
I will admit that I can be confused when confronted with new technology if you will admit that you can be confused when confronted with old technology.
More Important Than A First Chance? Have You Ever Wanted A Second Chance?
We’ve all wanted a “second chance” at some point in our lives. A “do-over” for a mistake we made, a bad decision, or something that didn’t work out well. An opportunity to show (to ourselves and to others) that we learned our lesson.
Now imagine that second chance being life-changing. For many people who’ve found themselves on the wrong side of the law, a second chance might be all they need to turn their lives around. Which is why April was designated Second Chance Month and why we’re rerunning what changed Red’s perspective on second chances …
| I had no idea that April was “Second Chance Month” until you sent me the official proclamation. I find it interesting that in the midst of juggling our usual million and one Red & Black things, your interest in criminal justice, which I know you consider a “passion project”, is as strong as ever, maybe even stronger. |
| It is not intentional, sometimes “ passion projects” find you. And, when you least expect it. |
| Or where you least expect it! Only you would take a “field trip” to a men’s prison. |
| I will not get on my soapbox about how our education system contributes to the criminal justice problem. I will never forget a friend of mine who was formerly incarcerated telling me, “Rehabilitating people makes the assumption they were habilitated in the first place.” |
| When you stop and think about that statement, it’s pretty powerful! But I have to smile as once upon a time you, and I, used words like “offenders” and “prisoners” until we learned how our choice of words could be dehumanizing . |
| Says the woman who once believed in the idea of “lock ’em up and throw away the key”. |
| That was before! I know you told me that just because someone made a bad decision, it didn’t make them a bad person, but it sounded like a cliche. Now, my opinion is based on our experience and the impact we’ve seen . The feedback has been eye-opening. Unfortunately, life doesn’t come with “do-overs.” |
| Exactly. None of us are perfect. We have all made bad decisions. Second chances are about opportunities to show we have learned from our mistakes. |
| Well, I know I have. Obviously, not anything illegal. But it made me determined to teach my daughters what I had learned. Probably one of the most heartwarming parts of the feedback we’ve received is that so many people on the inside want better – not only for themselves, but for their children and grandchildren. |
| Yes, which is why having a second chance is so critical. And, helping set people up for success, not failure, because it is about more than changing the lives of the formerly incarcerated -- it can change the lives of their families and, in turn, our communities and our country. |
| A ripple effect that could mean more people may get it right the first time and not need a second chance. |
| True. Maybe we should look at it as giving society a second chance … |
When you think of cancer, do you think that’s something only older people need to worry about?
Well, you’d be wrong because it’s alarming how many people under 50 are getting cancer. (Think Catherine, Princess of Wales.) And while the exact causes remain under investigation, what we do know is that early detection through cancer screenings is crucial.
It should be a priority for all of us (men and women) – and not only during Cancer Prevention Month but year-round.
| I know that cancer isn’t the “death sentence” it used to be when we were growing up, but it’s still a very scary word. Especially if it’s heard “close to home”. |
| When we were young, the word was rarely said. And if it was, it was whispered or referred to as the “ c-word.” |
| Kind of like when I had my two miscarriages. No one wanted even to acknowledge, let alone talk about, them. Which made it all the more difficult to get through it, although intellectually, I knew it was not uncommon. |
| Unfortunately, neither is cancer. It is the second-leading cause of death in the world, surpassed only by heart disease. But, at least, it is no longer a taboo subject. |
| Please don’t make this about numbers. It’s about people. Which you should know. I’m sure you remember when Daddy was diagnosed with parotid gland cancer , which luckily was treatable. And I’ve had skin cancer, although I was very fortunate, it was caught early and easily treated. |
| OK, I will not quote statistics, but it is important to realize that although cancer affects many people, that is all the more reason to try and prevent it. Or, catch it early. |
| Very early. I’m not sure I ever told you this, but when I had squamous cell carcinoma confirmed on my nose, it wasn’t because of an annual body screening. It was because I just thought something wasn’t right, even though I had gone to my family doctor and was told it wasn’t anything to worry about. |
| I thought you were always extremely conscientious about your annual cancer screenings, whether mammograms, Pap smears, or body checks. |
| The first two, absolutely, ever since I was in my 30s. But it was only when I went to a dermatologist to check my nose that I realized the importance of having full body screenings, too. Especially since redheads are more susceptible to skin cancer. So, yes, now I go on an annual basis, although it was on a six-month basis for several years after I had to have Mohs surgery . |
| Well, having routine cancer screenings, whether due to standard recommendations , because you think something is not right (after all, who knows your body better than you), or due to family history, has contributed to a decrease in cancer mortality rates . But, you do not want me to talk about numbers. |
| I don’t, but that’s great news! It just shows you how important it is to be proactive. |
| Exactly. And, as we learn more about cancer, we can adjust our lifestyles to lower the risk of getting cancer. For example, think of all the people who quit smoking to lower the risk of lung cancer. Of course, advances in medical treatment have made a huge difference. And, given my involvement with Make-A-Wish, I have watched with pure joy how the cancer death rate among kids and teens has dropped dramatically. |
| Wow, I had no idea! That really makes you stop and think, and makes me think about the cancer stories in movies and TV shows. And before you roll your eyes, and tell me my theater degree’s showing, it does make a difference when a subject like cancer is reflected in storylines. It lets audiences understand it on both an intellectual and emotional level. Which is very powerful. |
| It is. When you think of the movie “ Love Story,” unless you read the book, you did not know that Ali McGraw’s character had leukemia. But, around the same time, there was a “made for TV” pseudo-documentary/movie, “ Brian’s Song ,” which is the first movie I can remember that talked about cancer. It made it an acceptable topic of discussion. |
| I’m impressed you remember those movies. There’ve been so many since then, not to mention celebrities who tell their cancer stories. But cancer being in the mainstream makes it so much easier to discuss. Not just as a society but personally, as I’ve taken advantage of those opportunities to talk with the girls about the importance of early detection , something Mommy never did with me. |
| It was a very different time. Cancer was a “bad” word and potentially a “death” sentence. Today, the future is brighter, but it needs to be part of routine conversations. |
| I know you don’t celebrate holidays, so I’m not going to ask you if you have any plans for Valentine’s Day, but you do know that February’s American Heart Month, right? |
| Of course. Which means the American Heart Association’s “ Go Red” campaign is in full force. And, they are not talking about you. It is because heart disease is the leading cause of death – for both men and women. |
| Don’t you find it ironic that Valentine’s Day – a “fun” holiday about letting people you love and care about know that you’re thinking of them … a holiday filled with Hallmark cards, squishy teddy bears, chocolate hearts – falls in the middle of such a “serious” month-long awareness campaign? |
| Is it ironic or pragmatic? If you want to make sure you are around for the people you care about, you should think about being heart-healthy. Especially eating well and exercising. |
| I do, and the irony is I always knew what to do. It’s only been in the last year or so that I’ve finally found the motivation to keep it going for more than a few days. Somehow, it went from forcing myself to do it to a habit, and then, because I felt so much better, I became “addicted” to it. |
| In other words, it went from you needing to do it to wanting to do it. |
| Is that why, when it comes to eating well and exercising, nothing ever seems to deter you? |
| Feeling better, yes. But, more because every morning, I walk into a large closet filled with size 2 clothing. |
| That's funny. |
| No, it is factual. I have been a clothes horse for decades, so have a significant investment hanging in my closet. And, since almost everything is timeless and classic, I would be extremely annoyed if it no longer fit. |
| Well, even if that’s something us “mere mortals” can’t relate to, at least it keeps you motivated. I never had anything like that in my life. |
| Really? I can name two things. |
| I’m not sure Natasha and Sawyer would want to be referred to as “things,” but I see your point. The funny thing is Sawyer is the one who got me started going to the gym and working out. |
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I tried for years, but am glad she had more luck.
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| I feel I did a better job staying fit when they were younger and truly needed me every day. Then again, maybe that was just because I always had to do a lot of running around. And I focused on healthy eating for all of us. |
| Sounds like excuses. Just because they no longer need you as cook and chauffeur, does not mean they do not need your life experience and unconditional love. Especially as they face the challenges of adulthood. |
| Are you trying to make me feel guilty or sad because I didn’t always focus on taking care of myself for them? |
| Neither. Merely pointing out we can always find reasons for not doing what we know we should do. Whether for ourselves or for the ones we love. Or both. |
| It’s ironic; I always thought doing things for myself was selfish, but I now understand that if I don’t take care of myself first, I won’t be able to help others. |
| Exactly, and it does not matter if you use your heart or your brain to get to the right answer, does it? |