Words & Banter

Calling Everyone ... Young & Old

Photo by Spauln on iStock

Initially, I just chalked this up to being "old" and accepting the fact I remember telephones before they were "smart" (and will admit they can make me feel "less-than-smart"). I am old enough to remember rotary dial phones (see the image above) where you had to place a finger in the hole associated with the number, then rotate the dial round to the end-stop and let the dial return under its own power. I will not go into the science behind it, but it was extremely reliable – although very hard on your manicure.

But, this is not about the history of telephones or the associated technology that has improved to the point computers that once required a large, air-conditioned room can now fit in your back pocket or handbag. This is not about us all (regardless of age) needing to be digitally literate. It is not about the fact the older we are, the larger the screen size we prefer, although we might claim it is a function of what we are used to versus admitting to declining vision as we age.

Rather, this is about a recent experience that first made me feel old. Then roll my eyes. And then open my eyes to an opportunity.


I was on the phone (a cordless landline – not a rotary dial or even a phone tethered by wires) with a customer service representative from a high-end designer company. We were discussing an order, and he said they would keep me updated. However, they could not do it via email (my preferred method of communication) but would text me using the phone number associated with my order and that he saw on Caller ID. I said that the number would not accept text messages as it was a landline, but they could leave a voice message.

Apparently, that totally confused the rep, as he repeatedly said he did not understand why they could not text me. And, I kept repeating, almost like it was a mantra, "because it is a landline." Finally, he admitted that he had no idea what a "landline" was … and I started to suggest he find someone "older" to explain it. But, then realized this was my opportunity to explain it to him.

I explained the difference between mobile phones and landlines, but also suggested he discuss the situation with his supervisor as the company sold very expensive consumer goods, and I would think many customers were older and might be using landlines. Surprisingly, he was interested in my perspective and admitted to never having thought about it. And then, he thanked me for taking the time to explain it versus just complaining. (As a customer service rep, I would guess almost all his conversations were complaints – not actual conversations).

There is so much for us to learn and share when it comes to technology and how we communicate. Some people prefer emails while others can only be reached by text; some want phone calls while others can only be reached with a "chat" feature. Regardless, our ways of communicating can be used to divide us – or unite us.

I will admit that I can be confused when confronted with new technology if you will admit that you can be confused when confronted with old technology.
Image by filipefrazao on iStock

When you think of cancer, do you think that’s something only older people need to worry about?

Well, you’d be wrong because it’s alarming how many people under 50 are getting cancer. (Think Catherine, Princess of Wales.) And while the exact causes remain under investigation, what we do know is that early detection through cancer screenings is crucial.

It should be a priority for all of us (men and women) – and not only during Cancer Prevention Month but year-round.



red headred head assets.rebelmouse.io

I know that cancer isn’t the “death sentence” it used to be when we were growing up, but it’s still a very scary word. Especially if it’s heard “close to home”.


Black's HeadBlack assets.rebelmouse.io

When we were young, the word was rarely said. And if it was, it was whispered or referred to as the “ c-word.”


red headred head assets.rebelmouse.io

Kind of like when I had my two miscarriages. No one wanted even to acknowledge, let alone talk about, them. Which made it all the more difficult to get through it, although intellectually, I knew it was not uncommon.


Black's HeadBlack assets.rebelmouse.io

Unfortunately, neither is cancer. It is the second-leading cause of death in the world, surpassed only by heart disease. But, at least, it is no longer a taboo subject.


red headred head assets.rebelmouse.io

Please don’t make this about numbers. It’s about people. Which you should know. I’m sure you remember when Daddy was diagnosed with parotid gland cancer , which luckily was treatable. And I’ve had skin cancer, although I was very fortunate, it was caught early and easily treated.
Keep Reading ...Show less
Black “flipped” Rendering by porcorex on iStock

red headred head assets.rebelmouse.io

I know you don’t celebrate holidays, so I’m not going to ask you if you have any plans for Valentine’s Day, but you do know that February’s American Heart Month, right?


Black's HeadBlack assets.rebelmouse.io

Of course. Which means the American Heart Association’s “ Go Red” campaign is in full force. And, they are not talking about you. It is because heart disease is the leading cause of death – for both men and women.


red headred head assets.rebelmouse.io

Don’t you find it ironic that Valentine’s Day – a “fun” holiday about letting people you love and care about know that you’re thinking of them … a holiday filled with Hallmark cards, squishy teddy bears, chocolate hearts – falls in the middle of such a “serious” month-long awareness campaign?
Keep Reading ...Show less
Photo by OnTheRunPhoto for iStock

Until two years ago, Red had never heard of “Dry January” (see our conversation below). But whether or not you’ve taken the challenge, it’s never too late to develop healthy habits. And, FYI, there’s also “Damp January.”



red headred head assets.rebelmouse.io

I keep getting emails about where to go for mocktails. I know alcohol-free cocktails, like Virgin Margaritas, have been around for a while, but I’d never heard that term before. Do you think it has to do with New Year’s resolutions?


Black's HeadBlack assets.rebelmouse.io

It can if any of your resolutions are to lose weight, save money, sleep better. Or, drink less. Psychologically, January is the month when we “reset”, so a UK-based organization, Alcohol Change UK , started Dry January , where you abstain from drinking alcohol.


red headred head assets.rebelmouse.io

Perfect timing since many people shop, eat, and drink more than usual over the holidays.


Black's HeadBlack assets.rebelmouse.io

I know you used to drink a glass of Cold Duck on New Year’s Eve, a tradition going back to our childhood, but that hardly counts as drinking. But, I have always wondered why you rarely drink, but never asked.
Keep Reading ...Show less