When Red first heard the phrase "soft skills" she didn't know what it meant. So, Black explained that it was a term used to describe essential skills, such as critical thinking and problem solving, communications, and conflict management (vs."hard skills" which refer to tangible and technical skills). Black then mentioned that the Texas Education Agency (TEA) often refers to them as "21st Century Skills" – sarcastically adding how she's old enough to remember they were important in the 20th Century, too.
The soft skill topics list below are important for students ranging from middle school to adult education, as well as all employees. That's why we included them in ALL of our Career and Technical Education curricula. What's more, unlike more traditional curricula, they've been developed to allow students to see the relevancy of each topic and how these skills are transferable – between their personal lives and the workforce, and from industry-to-industry.
But don't believe us, check out a few samples! We've linked the high school versions of Money & Math, Motivational Interviewing (Red's favorite because of the worksheet), and Teamwork and hope they'll give you a better feel for our approach.
- Introduction Of Red & Black … And Life's Detours
- Appearances
- Career Opportunities
- Communications
- Conflict Management
- Constructive Feedback
- Critical Thinking & Problem Solving
- Diversity
- Education
- Employability Skills
- Intellectual Property
- Interpersonal Studies
- Leadership
- Money & Math
- Motivational Interviewing
- Negotiating
- Policies & Procedures
- Project Management
- Relationships
- Resume & Professional Portfolio
- Rights Of Employees & Responsibilities Of Employers
- Safety
- Teamwork
- Technology
- Values & Priorities
- Vocabulary
Chapter 9: I'm Too Busy To Make A List Of All The Things On My "To Do" List
“Once upon a time” is how fairy tales begin, but once upon a time in Red’s life, she had lots of things to do, but was able to fit everything into any given day. And her worst-case scenario? Something might slide, but it would still get done in a timely fashion. But when her husband got fired, her fairy-tale life ended, and she had to take on more day-to-day responsibilities, which meant Red soon began to run out of hours in the day, the week, the month. Luckily, Black’s advice about how to manage her time, though not an obvious “approach” until it was explained to her, made a huge difference.
P.S. – If Red thought she was busy when her husband got fired, she had no idea what busy was until years later, when she had to juggle being a single mom with being the warm and fuzzy half of Red & Black. Struggling with way too much to do and way too little time to do it in, and often feeling like she was getting nowhere fast. (Ever feel like this?) Black would describe it as “spinning your wheels,” and then suggest that Red reread this excerpt …
| I do have one question. What exactly did you mean by time management? I understand there's a limited amount of time in the day, but unless I give up sleeping altogether, I'm not sure how to find time to do everything on my lists. I'm already getting up at 5:00 a.m. (and this morning even earlier!) so that I have some quiet time before I start the "mom" thing. Any suggestions? And just this once, skip the smart-ass comments! | |
| If I could tell you how to create more time in your day, I could make a fortune. There are countless books on time management, but I doubt you will find the time to read one, so I will tell you what works best for me. | |
| Type faster. What's the secret? |
| There is no secret. The best you can hope for is to balance the demands of your "To Do" lists against the reality of how much time you have. | |
| Great. Another"clear as mud" comment. | |
| Not really. More like another "statement of the obvious" comment. First, I look at my calendar to see where I have appointments or "non-negotiable" demands on my time. This allows me to visualize where I have open blocks of time. I then review my high-priority tasks to determine what absolutely has to happen —whether on a specific day or sometime in the immediate future — and I get that planned. At that point, I have a pretty good feel for how much unclaimed time there is for me to try to tackle other things on my lists. | |
| Makes sense. In the past, I best-guessed different tasks for different days, often just randomly assigning them. I definitely didn't plan my time, but that might have been because I didn't have as much that needed to get done. It sounds like I need to start thinking about what I have to do in light of what each day holds. Or at least as best as I can predict it. |
Chapter 15: I Need A Warning System
Typically, when Red asked Black questions, she received questions in return. Or flippant comments. When Red asked her about charity, and specifically Make-A-Wish, she got straight answers, and that alone got Red’s attention. Before this conversation, Red thought her sister’s involvement with Make-A-Wish was very generous, both of her time and her money, but attributed much of it to the fact that she had surpluses of both in her life. But once Black made her realize that her involvement went back to her corporate life, years when she might have had spare money but was working ridiculous hours, Red gained a new respect for Black’s commitment. But when Black said how it had become her “reality check” on life, Red began to understand that we all need something to help us remember what’s genuinely important.
P.S. – It’s easy to treat charity as something we think about during the holiday season or when disaster strikes. But giving can be a year-round commitment, whether that means supporting one organization, helping various charities throughout the year, or celebrating targeted donation days (such as #GivingTuesday or World Wish Day). And whether you’re donating money, time, resources, or helping raise awareness — charitable giving can make a real difference. Not only to the charity but, as Black pointed out to Red all those years ago, for you.
| I’m curious about something, though. As children, we were never exposed to charity, so what got you involved with Make-A-Wish? Even Natasha has asked me about Make-A-Wish, because she has seen the kids’ artwork at your house and recognizes the logo from seeing it on your race car. |
| It was years ago. I was invited to play in a Make-A-Wish golf tournament, and at the dinner some of the kids came out and told their Wish stories. They mentioned their illnesses and the doctors and the hospitals in passing — as if it was just a minor detail in their stories. But when they talked about their wishes, it was with such excitement and pure happiness that it was overwhelming. A few weeks earlier, I had received a huge bonus at work, and so I was feeling flush with cash, and when I saw the power of a wish — the hope, the joy, the strength it could provide — it made me look at money in a totally different way. When you meet children who are seriously ill and you realize no amount of money can “fix the problem,” but yet something as simple as wishing for a puppy or to meet a celebrity can make such a huge difference in their lives, then you are reminded of what is really important in life. And what is not. |
| Wow. I don’t think I have ever heard you this passionate about anything. |
| Probably not. Make-A-Wish has been an important part of my life for a long time. I know I am very fortunate in many respects, but sometimes I get wrapped up in day-to-day life and forget that. I may have problems with one of the cars, or I am annoyed with Larry, or it is just a bad day, Make-A-Wish reminds me that my problems or frustrations are minuscule in the scheme of things. |
| This is a side of you that I rarely see. I’m impressed. And proud. |
| Thanks, but Make-A-Wish does far more for me than I do for them. Partly as a substitute for not having children of my own, but more importantly as my reality check on life. It is my constant reminder of what is important. And although I may not be able to cure the kids, the fact I can make their lives a little better by helping grant wishes is the least — the very least — I can do in return. |
Chapter 16: I Have Three Children If You Count My Husband
Even before Red's life was turned upside down, she wanted to be the best mom possible, so often wondered and worried about the best way to raise her girls. And when she was in the midst of her "crisis" (her word, not Black's), her daughters were very young — Sawyer was 1-1/2 years old and Natasha just under 5, although she'd proclaim, "I'm almost 5." (It's funny how "young" is subjective, as at the time Red considered them young, but now "very young".) But as Red turned to Black for "answers" to everything, Black understood one of Red's top priorities was making sure that the girls weren't getting short-changed. Given Black doesn't have any children, Red was amazed to receive what she's referred to as "Some of the best parental advice. Ever." (Black just rolls her eyes.)
P.S. – Looking back, Red claims that Black's advice not only made all the difference at the time but over the years. Somehow, the simple concept of treating kids as "little people" (Black calls them "munchkins"), so with respect and honesty, trusting them with responsibility and giving them credit for understanding and doing the right thing, was the closest thing to a "magical approach" for Red (yes, growing up, she and the girls watched a lot of Disney) that she's ever found. And, surprisingly enough, has even helped her with managing "big people."
| Patience, grasshopper. You also have to remember that when I first started dating Larry, his girls were 7 and 9, so I skipped over the phase you are in. I had dated men with children, but none as young as Larry's, so I was not quite sure how to deal with them. So, I decided to treat them like little people. In fact, that is why I started calling them the "Munchkins," like the little people from The Wizard of Oz. |
| I always wondered about that. Were you the good witch or the bad witch? |
| Neither. I was probably more like the Mayor of Munchkin City. Since I was used to working in a corporate environment, I applied the same people skills. |
| You're kidding, right? |
| Not really. For example, anytime I was put in charge of a new department or hired new employees, I tried to be patient because I realized people need time to adjust to a new environment and/or new responsibilities. I did not expect them to "get it" immediately. I always tried to pose things as a request versus making a demand. And, I would ask them what they needed help with versus waiting for them to have a problem. I took the same approach with the Munchkins. |
| That makes a lot of sense. And what about when Larry and you decided to live together? |
| Same basic approach. Plus, by moving into a new house, it provided the perfect opportunity to establish ground rules. I even created a document called "Rules of the House." |
| You had a list of rules? I love it! Can I get a copy? |
| The point is not the list, but the concept. I figured they needed to know what was expected of them in our house versus what they might do in their mom's house or had done in their dad's house. The rules also provided consistency — they knew they would not change each weekend depending on my mood or memory. All the rules were reasonable. In fact, most were common sense. |
| Such as? |
| Flush after you use the toilet. Brush your teeth every morning and night. The piano can only be used with permission. |
| Those are rules in our house, too, but they seem simple enough that I wouldn't think you needed a formal document. |
| True. But, I knew employees basically wanted to please management, so I figured kids wanted to please their parents. I presented most of the rules as things to do — not things not to do. For example, instead of saying "no screaming in the house," I said, "loud screaming is to be done outside only." I looked at the rules as an opportunity for them to achieve and succeed, not as a set of restrictions. It also allowed me to teach them priorities. For example, homework had to be done first thing on Saturday, and there was no television or other activities until it was finished. |
| Now I'm starting to understand. And what happened if they broke any of the rules? |
| Initially, they were reminded of the rule and soon they all became habits, but I never focused on punishing them for breaking a rule. Quite the opposite — they earned their weekend allowance by following the rules. I always found it more effective, with the girls as well as employees and even Larry, to reinforce positive behavior rather than punish bad behavior. It can be as simple as a "thank you," complimenting them on their efforts, or maybe even rewarding a job well done. |
| For someone with no prior training, you seem to have caught on to the parenting job pretty well. |
| How difficult is it to be honest and upfront with people about expectations? And, explain what they need to do or not do? And, acknowledge their efforts? I hate to state the obvious, and I know there is a lot about being a parent that I do not have a clue about, but like I said earlier … children are just little people. |




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Don’t Expect A Compliment From A Sarcastic Sister — But Have A Comeback