When we first talked about how to change other people's minds in To Change Minds … Change Your Approach?, Red was shocked to learn that Black, her highly pragmatic (albeit extremely sarcastic) sister, who often thinks of disagreements as sport, actually suggested using approaches that seemed more in keeping with Red's "style" as a warm and fuzzy mom, who goes out of her way to avoid conflict.
Of course, that led to us talking (initially, Black thought Red just wanted to bask in the light of being right, but quickly realized that the straight-A student wanted to better understand the approach), and we ultimately created the following list because we both love lists.
We don't think this is a definitive list, but we agree that you can't go wrong using any/all of the following approaches or (as Black would say) strategies … whether in an attempt to change someone's mind or only to better understand their position.
- R-E-S-P-E-C-T
Aretha Franklin said it best … as we strongly believe respect should permeate everything we do. Everyday. Unfortunately, it seems to have gotten lost somewhere. It's ok to disagree with someone, but if we remember to treat them with respect, we'll all be less defensive – and more open to learning what we each think (and why). - See Another Side
It's human nature to trust people who are like us or who see things the same way we do, and it can be difficult to understand different perspectives. Too bad Aretha didn't sing E-M-P-A-T-H-Y, but there's a reason for the expressions, "Don't judge a man until you have walked a mile in his shoes" or "There are two sides to every story" (although Black will argue there are at least three, and often more). Want the best way to understand another person's perspective or opinion? Ask them. And then listen. - Seek Common Ground
Have you ever been had a conversation with someone new and found you had something in common? Or, have you ever been arguing with someone and suddenly find that you agree on something? If so, you'll know the feeling of connectivity and comfort (sometimes satisfaction or even amazement) that comes from finding common ground. And even if it's something small, that's often enough to build on. So, look for it. - Remember, You're Not In A Courtroom
So often, when trying to change someone's mind, the tendency is to present your case as if you're in a court of law defending your position while shooting down the opposing side. Our mom takes that to the extreme, to the point that Black used to start conversations with her by saying, "You are right, I am wrong, what is the topic?" The problem is that rather than starting from a place where you might be able to meet in the middle, it immediately puts each side in an extreme position. And all we can say is … good luck with that. - Leave A Way Out
Have you ever been in a situation where you were certain you were right, and then during the course of conversation, realize that you might not have considered all the issues, or you may have been missing an important detail? Some people are better at dealing with that (Black will merely say, "Fair enough"), while others will hold their ground because they're afraid they'll look stupid or weak if they "give in". If you're trying to change someone's mind, you need to make sure there's a graceful way for that to happen. - Emotion Overrules Facts
In fact (pun intended), changing someone's mind is one of the rare times when Black believes that Red's warm-and-fuzzy approach is more conducive to success than her own Vulcan-like approach. People make decisions emotionally and then evaluate the evidence. And often, once a decision's made, people may resist believing "opposing" evidence or even "interpret" the facts so that it supports their decision. - Start With A Story
We're a story-telling society. We remember stories long after we've forgotten facts and figures. And we remember what we've experienced more than something we have read or heard. It's the power of stories. So, we end our list with an idea of where to start the conversation if you want to change someone's mind. Tell a story, give an example, conjure up a memory of a past experience … anything that will make the topic relatable, and provide an emotional foundation on which you can build.
WARNING: Although this post was presented as ways to approach changing someone's mind … keep in mind it is a two-way street … and you may, ironically, find yourself changing your mind.
Without fail, every year, I feel overwhelmed by the holidays, and without fail, Black reminds me that I know what to do or, in some cases, what not to do. And then she suggests (sarcastically, I might add) I reread the very simple (but invaluable) list I wrote in 2020. Maybe next year, I’ll put “read my holiday survival checklist” on one of my many lists of things to do …
It's official! The holiday "silly season" (as I call it) is now underway and before I know it, it will be New Year's Day and I'll be looking back and asking, "Where did December go?!" This year's holiday goals …
Avoid feeling exhausted, get everything important checked off my list, and have time to enjoy the spirit of the season.
I love my lists, but when it comes to the holidays you can truly go crazy! There's lots of detailed holiday checklists online, but I felt overwhelmed just reading them. So, I created the following checklist to help me stay focused on what's important, and hope it gives you some food-for-thought.
- Gifts – Gifts – Gifts
It's really easy to drive yourself crazy, so it's critical to write down not only the WHO and WHAT, but also WHEN to shop. Remember to consider things that can cause stress later – small things like you forgot to get gift wrapping supplies to the large like large January credit card statements, so make sure to have and follow a BUDGET.
- Wishing All Happy Holidays!
I started to call this a holiday card list but then realized that the only cards I give are to my daughters. Everyone else I either email, text, call, or FaceTime. To me, it's making sure I reach out to everyone on this list.
- It's All About The Food
I don't know about you, but it's not a holiday without our favorite foods. But those don't just magically appear. It has to be planned – starting with what to make from scratch and what can be bought already made. Add in shopping, prep time, and actual cooking, and you have a plan. The holidays are definitely a food marathon, but a little bit of planning and time management will go a long way.
- Making Your Home Festive
For me, that means at least one inflatable on my front lawn and decorations in the most used areas of the house. (Black would call them "high traffic" areas.) I'll admit that I have fewer decorations than I did when the girls were little, and I love it that way. The house looks festive but it doesn't take me days to set up and then put away.
- What Are We Doing Today?
It doesn't matter whether it's your kids asking this question or the adults in your life – everyone wants to "do something" during the holidays. Of course, I'm usually responsible for planning holiday activities, and with this year's corona-craziness it will mean a little more thought and creativity. But hopping in the car and looking at Christmas lights or just taking a road trip for the day may well be in my future!
- Remember Others
I don't need to tell you that the holidays are a tough time for so many, and this year it's going to be even more so. So, think about possibly doing something for others – whether making a donation, delivering food, giving some of your time, the possibilities are endless. And will put you in the holiday spirit!
- Don't Forget About You!
If you're the person "in charge" of making sure the holidays are special for everyone else, it can be stressful and all-consuming. In the past, I'd "escape" for a few hours to the movies but, unfortunately, that's not an option this year. (I admit it … I miss movie popcorn!) So remember to do something for you. For me, the best gift is time. Time to do whatever I want, even if it means doing nothing.
As always, I wondered what Black thought/would put on her list, if she even has one as she's definitely NOT a holiday person. Her response? "Well, my holidays are much simpler as I live alone and have a very short list of people and business associates who receive gifts and, with the exception of my nieces, most are edible treats I order online. For me, charitable giving is year-long. And, I stopped sending holiday cards years ago and no one seemed to miss them. But, I do have one holiday tradition on my checklist that is being modified this year."
- Black's Holiday "Blast From The Past"
Every year, I send about a dozen people a very short, personalized, and to-the-point email to let them know that I am thinking about them. Starting this year, I am going to add a few people to the list who I have not "spoken" with for some time, just to let them know they have not been forgotten.
If you have gotten this far, I have one last item …
HO-HO-HO Happy Holidays!
People have told us they're using our sisterly banter to start conversations with others (family, friends, and even in classrooms), so Black created "Conversation Starters".
Health literacy is more than just reading a prescription label or following a doctor’s instructions; it’s understanding our health – from basic information to making choices that support our well-being. And October is Health Literacy Month, although it may take more than a month to figure it out.
But if it makes you feel any better – Red found the term “health literacy” both intimidating and boring, while Black thought it was off-putting …
red head assets.rebelmouse.io | As a mom, over the years, I've had to become familiar with various
children's health issues and basic
healthcare (and don't get me started on health insurance). But whenever it was something more than the common
cold or flu, a stomach ache, or the usual scrapes and bruises, I felt like I
was back in school. And between the
terminology and trying to understand how the body works, I often felt like I
needed a nursing degree. Not to mention,
there's so much information on the internet, it can be overwhelming as well as confusing
and sometimes scary.
Over the years, I've also had to deal with my aging parent's more serious health issues, and I've lost count of the pages of notes I've taken and questions I've asked. Or the conversations discussing risks vs. benefits that I've had with medical professionals and my sister. (I'm glad Black finds statistics "fun" and can look at them unemotionally because they give me a headache.) |
Black assets.rebelmouse.io | Until recently, I had never heard the term "health literacy," and when I
first did, I initially thought about general literacy skills such as the
ability to read and understand numbers. Skills that are essential if you are sick and need health information
and services, but also impact health decisions that should be simple, like filling
out forms, taking over-the-counter drugs (aspirin, cold and flu remedies, etc.),
and learning about the things we should (or should not) do to live a healthier life
and reduce the chances of serious illness.
But then, I thought about how anytime I had to deal with a health issue, especially ones that could potentially be serious, it was a tedious, complicated, and technical challenge. And, at the risk of sounding arrogant, I like to consider myself well-read, pragmatic, and comfortable with numbers and research documents. In other words, although it impacts some people more than others, the issue of "health literacy" affects us all. (And, that does not even address what it does to the cost of healthcare.) |
THE CONVERSATION STARTERS
- Before now, have you ever thought about "health literacy"? How would you describe it? What impact does it have on your life? How can it impact your ability to be successful in the workplace?
- Why do health and healthcare topics seem so daunting?
- Does health literacy only impact you when you are facing health issues? Explain your answer.
- Have you ever had a medical situation or condition that required you to learn more about it? Where did you seek information? Did you have any problems learning about it? Explain your answers.
People have told us they're using our sisterly banter to start conversations with others (family, friends, and even in classrooms), so Black created "Conversation Starters".
red head assets.rebelmouse.io |
Growing up on Long Island in a Jewish home, I didn’t think
twice about my best friend (who’s still a close friend) being Italian, although
we did have different cultural and religious beliefs. And although we lived close to New York City,
it wasn’t until I went to college in North Carolina that I met a Black person
(and a Southerner, no less). She and I
quickly became good friends and laughed at the fact we had the same last name,
but that’s where the similarities ended. Yet, I had never really thought about
diversity,
or to be honest, even heard of the term, until you had us working on
Career & Technology Education
(CTE) curriculum, and we did a soft skills worksheet
on it. That’s when I discovered that
“diversity” was actually a “thing”, although lately, it seems to have become a
political
topic
.
But once I was aware of it, I realized how much I learned from being friends with people who have different perspectives and experiences than I do. Of course, having a sister who at times seems more like a Vulcan, likes to push me outside my comfort zone, and makes me look at things from different viewpoints, has made me a better person – both in terms of newfound knowledge as well as a greater appreciation for how and why others may see things differently . |
Black assets.rebelmouse.io | Vulcan or otherwise, there were things to learn from Spock, which highlights the importance of diversity. In the broadest context, diversity introduces us to unique experiences and perspectives. In the workplace, it is often referred to as Diversity, Equity & Inclusion (DEI), but I will stick with diversity (for now), which includes not only race, sex, and age, but also gender and sexual orientation, disabilities, religious beliefs, and socioeconomic status, and I am guessing there are other differentiators. I think it is as simple as accepting that not everyone is alike. (How boring would that be? It would be like only having vanilla and chocolate ice cream.) And, recognizing that differences are not right or wrong; they are differences. From a business perspective, the more you look at things from different angles and perspectives, the more fully (and more creatively) you will see things, which in turn, helps you better understand and provide value to your target market. I know I said I would not get into equity and inclusion, but I love this quote from Vema Myers, “Diversity is being invited to the party, inclusion is being asked to dance.” |
THE CONVERSATION STARTERS
- Define diversity. What does diversity mean to you? What are its challenges and benefits?
- The concept of diversity in the workplace encompasses acceptance and respect. But that also applies to your personal life. How can your actions and behavior help or hinder the situation?
- Are your friends and workplace associates a diverse group of people? If so, what have you learned from them? If not, why not? And would you be willing to proactively get to know people outside your "usual” circle?
- Do you think “diversity” is seen differently by different generations? Why?